VP Customer Success
Join Market Logic: Innovate, Lead, Thrive!
Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights.
Our diverse teams of over 150 professionals, representing more than 39 nationalities, work together in a hybrid workplace.
United in a culture of excellence, empowerment, impact, and trust, our teams are innovating a new generation of AI tools, that are transforming how companies build and share knowledge.
With over 10 years of experience, we support over 100 clients worldwide and have a user base of over 100,000.
What sets us apart:
Innovation: We are pioneers in AI-powered insights.
Expertise: We are trusted by global industry leaders.
DeepSights AI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies.
How do we do things?
We believe that insights are the key to innovation. Our platform is powered by a diverse team of world-class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed.
We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected.
Join us to shape the future of AI-powered, insights-driven business.
The Role and Your Impact on the Team
As the VP of Customer Success at Market Logic Software, you will own the strategy, leadership, and execution of our global CS function - driving Net Revenue Retention (NRR), customer engagement, and commercial success across the global team.
You will partner as a key business leader, collaborating with Product & Tech, Sales & Marketing, Expert Services and our supporting functions to ensure customers realize continuous, repeatable value from our platform - maximizing renewals, expansions, and customer advocacy in a sustainable land & expand approach.
This is your chance to build an agile, high-impact CS operation that delivers measurable value, scales the business, and supports Market Logic’s mission-critical growth strategy.
You are a great fit great with the following skills and qualifications
Key Responsibilities
- Drive Commercial Impact: Own NRR, customer adoption, and expansion through proactive value delivery.
- Build a High-Performance Global Team: Lead, mentor, and scale a world-class Customer Success organization across North America & EMEA.
- Develop and Execute Strategic Account Plans: Balance customer needs with business growth objectives to ensure sustainable and scalable success.
- Operationalize CS Strategy: Implement repeatable success plays and segmentation best practices to standardize onboarding, activation, and engagement.
- Tech-Driven Customer Success: Champion Platform Engagement 2.0, evolving tech-touch and hybrid CS models to improve scale, automation, and ROI.
- Collaborate Cross-Functionally: Ensure seamless alignment with Sales, Product, and Expert Services to deliver customer goals while driving revenue growth.
- Leadership in Transformation: Lead cultural and operational transformation, embedding a growth and data-driven mindset into CS operations.
- Stakeholder Engagement: Expansion of executive-level customer relationships and advocacy.
You will fit great with the following skills and qualifications
- You’ve successfully led Customer Success teams in global, high-growth SaaS companies (ideally with $50M+ ARR). You understand how to balance commercial impact with customer outcomes.
- Demonstrated success in improving retention, driving upsells and minimizing churn - with a focus on measurable revenue impact.
- You’ve mentored and developed future leaders while fostering a high-performance, customer focused culture.
- You collaborate seamlessly with Product & Tech, Sales & Marketing, Expert Services and our supporting functions to align on customer outcomes, driving platform adoption, renewals, and expansion.
- Comfortable navigating data to measure & optimize customer health, track success metrics, and prioritize high-impact interventions - from addressing churn risks to growth opportunities
- Passionate about customer value delivery and building high-performance, customer-obsessed teams
This could inspire you
- Internal mobility: We are proud of our internal mobility program. You can grow your career with us, from diligently planning your development to applying internally for roles across the company
- Hybrid workstyle: We encourage a hybrid workstyle, which allows our international teams to stay flexible and work remotely
- Our offices: We have offices in the multicultural centers of Berlin and Chicago, which serve as vibrant hubs where our people can connect and innovate
- Inclusive workforce: Join a diverse team of over 39 different cultures and backgrounds
- Stack of the latest technologies: Stay up to date with the latest trends and innovations
- Two additional paid days for volunteering: Give back to your community with two paid days off
- 20 days of annual paid vacation: Unwind and recharge with a generous vacation policy
- Monthly sponsored virtual lunch and Inbound Flight: We boost our hybrid work environment by connecting with colleagues from all over the world over lunch, and with the Inbound Flight we travel to different cultures, cherish uniqueness, and yet celebrate differences.
Imagine a workplace where you have the autonomy to work in a way that directly impacts the organization, shaping your career development, with a strong emphasis on transparency. That's what you'll find at Market Logic.
Enjoy the freedom to work remotely and align your work with your life.
Elevate your career and join us today!
