Account Manager (Chicago Based)
Join Market Logic: Innovate, Lead, Thrive!
Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights.
Our diverse teams of over 150 professionals, representing more than 39 nationalities, work together in a hybrid workplace.
United in a culture of excellence, empowerment, impact, and trust, our teams are innovating a new generation of AI tools, that are transforming how companies build and share knowledge.
With over 10 years of experience, we support over 100 clients worldwide and have a user base of over 100,000.
What sets us apart:
Innovation: We are pioneers in AI-powered insights.
Expertise: We are trusted by global industry leaders.
DeepSights AI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies.
How do we do things?
We believe that insights are the key to innovation. Our platform is powered by a diverse team of world-class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed.
We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected.
Join us to shape the future of AI-powered, insights-driven business.
About the role
We are looking for a Senior Account Manager to drive Market Logic’s growth with our portfolio of strategic enterprise clients. Think of this role as one-part trusted advisor, one-part growth driver, and two-parts relationship builder. The mission of this key team member is to retain and expand business with some of the most exciting brands around the globe.
There are three primary areas this person excels at: building and nurturing executive relationships, translating Market Logic’s solutions into business value, and driving renewals and expansions across accounts.
This critical team member will work closely with Customer Success, Product, and Expert Services to ensure delivery excellence and customer satisfaction, while also identifying and closing upsell and cross-sell opportunities that deliver measurable ROI for clients.
This is a position for someone who thrives in a dynamic, collaborative, and high-impact environment. You will leverage your relationship management, consultative sales, and strategic planning skills each day to ensure we are exceeding our growth goals with quality outcomes.
Key Responsibilities:
- Own and grow a portfolio of enterprise accounts by ensuring long-term retention, adoption, and expansion.
- Engage senior stakeholders (Director, VP, and C-level) to position Market Logic as a strategic partner and trusted advisor.
- Identify and close upsell and cross-sell opportunities, ensuring alignment with customer priorities and business outcomes.
- Develop and maintain strategic account plans, informed by usage data, customer objectives, and industry trends.
- Lead consultative business conversations that translate platform capabilities into measurable ROI.
- Collaborate cross-functionally with Customer Success, Product, Sales Engineering, and Expert Services to deliver high-value outcomes.
- Accurately forecast renewals and expansions in HubSpot and other internal systems.
- Report on progress, risks, and opportunities in regular sales and customer meetings.
Desired Qualifications:
- Bachelor’s degree in business, marketing, or related field.
- 10+ years of B2B account management or enterprise customer success experience, ideally in the SaaS or tech industry.
- Proven track record of driving renewals, upsells, and consultative account growth.
- Strong business acumen and ability to engage senior executive stakeholders with confidence.
- Excellent communication and presentation skills, with a talent for persuasive storytelling and demonstrating ROI.
- Strong organizational and time management skills, with the ability to prioritize effectively.
- Collaborative team player with a positive, growth-oriented mindset.
- Adaptable and resilient, able to navigate complexity and overcome challenges.
- Proficient in CRM and sales tools (HubSpot preferred), plus comfort using data and insights to guide decisions.
Behavioral Requirements:
- Authentically curious, always eager to learn and improve.
- Guided by integrity and driven to make a real difference.
- A natural problem solver, focused on achieving outcomes.
- Strong relationship builder, inside and outside the company.
- Hungry for success with a growth-oriented mindset.
- Resilient and positive, even when facing setbacks.
This could inspire you
- Internal mobility: We are proud of our internal mobility program. You can grow your career with us, from diligently planning your development to applying internally for roles across the company
- Hybrid workstyle: We encourage a hybrid workstyle, which allows our international teams to stay flexible and work remotely
- Our offices: We have offices in the multicultural centers of Berlin and Chicago, which serve as vibrant hubs where our people can connect and innovate
- Inclusive workforce: Join a diverse team of over 39 different cultures and backgrounds
- Stack of the latest technologies: Stay up to date with the latest trends and innovations
- Two additional paid days for volunteering: Give back to your community with two paid days off
- 20 days of annual paid vacation: Unwind and recharge with a generous vacation policy
- Monthly sponsored virtual lunch and Inbound Flight: We boost our hybrid work environment by connecting with colleagues from all over the world over lunch, and with the Inbound Flight we travel to different cultures, cherish uniqueness, and yet celebrate differences.
Imagine a workplace where you have the autonomy to work in a way that directly impacts the organization, shaping your career development, with a strong emphasis on transparency. That's what you'll find at Market Logic.
Enjoy the freedom to work remotely and align your work with your life.
Elevate your career and join us today!
